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  /  Service Terms & Conditions

General

These Terms and Conditions represent the entire agreement between Sydney Livstream and the Customer, and supersede all prior written or oral statements, representations, negotiations or agreements.

These Terms and Conditions will be construed in accordance with the laws of the State of NSW.

 

Copyright

All the livestreamed video content produced by Sydney Livestream is copyrighted and can not be published on the website/TV/social media platforms of any other individual/company/agency/news corp/service/network.

The livestreamed video material can be exclusively used by Sydney Livestream only and is protected by Australian and international copyright laws and Sydney Livestream owns an exclusive copyright.

None of the livestreamed video material produced by Sydney Livestream shall be copied, modified, reproduced, published, sold, or transferred, in whole or in part, in any commercial and non-commercial use, without the prior written consent of Sydney Livestream.

Breaching the above terms of use will result in Sydney Livestream to receive compensation for the use of its content illegally.

Sydney Livestream reserves the right to display/copy any part of produced video for future demonstrations/displays and advertising.

 

Live Streaming

– For the Livestreaming Only package, our service is broadcasting the event live on the internet only, and as a bonus we record the event (online only) to be watched directly through a private URL.  The footage will stay online for one week after the event day.

– We provide the live video footage of the event on a USB if you book the Livestream+Video Coverage package or Livestream+Video Coverage+Photography package, there will be extra charge to download the video, reformat it and deliver it on a USB.

– Our livestreaming starts when the Master of Ceremony starts talking or the band/DJ starts the beginning music, not before that. We don’t livestream the guests arrival and reception decoration.

– We depend on the mobile internet as many venues won’t provide their own ethernet or wifi connection. We use the latest 5G mobile broadband, but the siganl strength depends on many factors including the venue location, how far it is from the internet towers, or if there are things blocking the signal. We don’t have control over that.

– When taking the sound from the AV systems of the venue, sometimes these systems fails to provide the best quality sound during livestreaming. We don’t have control over that.

 

 

 

Video Coverage

(This applies to One Camera or Multiple Cameras with Video Camera Switcher)

– Our Video Coverage (in Livestream+Video Coverage Package or in Livestream+Video Coverage+Photography package) is limited to covering the live event with a camera, and to help the customers in case they don’t have a professional videographer, please note that we are not a professional videography company, we are a livestreaming company, our video coverage is limited to just covering the event with one or more cameras but we don’t use the same video shooting techniques that the professional videography companies use.

– The same thing applies to editing the video footage, we can edit the event video footage, if requested by the customer, but our video editing is limited to some adjustments in the captured video footage only, and the editing could take between 1 to 6 weeks to be finalised depending on how busy we are on that period.

– Our video coverage starts when the Master of Ceremony starts talking or the band/DJ starts the beginning music, not before that, and that is the start of our livestreaming as well. We don’t video the guests arrival and reception decoration.

– If you need a professional videographer, who can provide you with professional video coverage and professional video editing, we can refer you to one of our videography contractors, and in that case, we will not be liable or responsible for any failure to perform, or delay in performance, that is caused by the videography contractor.

 

Photography

The Photography (in Livestream+Video Coverage+Photography package) is provided by one of our professional photography contractors, we will provide you with the contractor’s company details or the contractor will contact you to go through the package details. Please note, we will not be liable or responsible for any failure to perform, or delay in performance, that is caused by by the photography contractor.

 

Fees

We normally charge 50% of the total cost when you approve the terms of using our services for your events. The remaining 50% balance will be due before the date of the wedding. We accept bank transfer and cash.

 

Cancellation Policy

If the wedding is postponed, we will attempt to reschedule for your wedding at no additional charge. If we are not able to reschedule because of a conflicting commitment, or because the live event is cancelled, we will refund 50% of your total costs if you notify us four weeks before the event day, the other 50% covers administration fee, the cost of preparing the required team members and your live stream profile page setup cost. Please let us know as soon as possible if you postpone your wedding.

If the cancellation notice was within 4 weeks from the event day, then cancellation fee applies. Cancellation notice periods always relate to the local time zone of the booking and by default NSW, Australia (AEST), including weekends and national public holidays.

Cancellation fees are per below:            

Notification Period             Charges
Less than a week.             100% of total cost
1 to 2 weeks.                       85% of total cost
2 to 4 weeks                       75% of total cost
4 weeks or more               50% of total cost